RÉSUMÉ

OVERDRIVE, INC

Education Product Support Specialist, New York Territory

January 2021 - Present

• Onboarded, provided continued support and training to new schools, districts, and BOCES (Board of Cooperative Education Services) to the Sora platform

• Audited accounts for usage statics and growth opportunities and presented findings

• Presented to all BOCES in NY each month on product road maps and updates

• Created Authentication Best Practices sheet that is available to all schools nationwide

• Created training aide to be shared with all school partners following a new product release

• Write for the OverDrive Schools Blog

• Lead and developed demonstration workshops for the Product Support team

​

The Little Gym

Program Director - Full Time

June 2015 - January 2021

• Managed a gym with over 500 enrollments yearly 

• Managed a team of over 15 instructors

• Planned and ran team meetings each week

• Wrote curriculum for preschool education program

• Created and sent member email newsletters

• Created, planned, and post content for our social media platforms to grow web presence

• Worked with the TLG Style Guide to design graphics

• Grew Facebook web presence to over 1,700 followers

• Grew Instagram presence to over 450 followers

• Wrote multiple video scripts for gym advertising

• Handled customer service phone calls, emails, text messages, and in-person

• Coordinated a safety program with the Rocky River Police Department and created a safety protocol

• Attended multiple regional trainings and created presentations for knowledge sharing with our team

• Calculated program costs, discounts, and promotions

• Analyzed enrollment annual reports to create class schedules

• Used analytical skills to assess key business indicator numbers each week to discuss goals with our team

​

The University of Akron Press

Editorial Intern

Summer 2014

 

• Brought "Under the Rust Belt: Revealing Innovation in Northeast Ohio" to publication

  • Sold at Barnes and Noble upon publication​

• Interviewed participants and wrote excerpts throughout the book

• Edited copy

• Formatted chapters

• Met with the designers to discuss cover art 

​

The University of Akron

Graduate Teaching Assistant

Aug. 2013 - May 2015

 

• English Composition 1 and 2 Independent Instructor (not assisting)

• Wrote my own curriculum to match department standards in English Composition

• Calculated assignment percentages and overall grades

• Worked with the Executive Vice President of Student Success, Jim Tressel, and other industry professionals to show my students how writing is applicable across disciplines 

​

The Lantern, Ohio State's Student-Run Newspaper

John Oller Special Assignment Reporter

Oller Reporter: June 2012-2013

Reporter/Photographer: Jan. 2011-2013

 

• Over 27 Print Publications plus multiple photo publications

• Chose and assigned own stories in collaboration with other editors

• Speak regularly with OSU and Columbus City Officials

 

The Journal, Ohio State's Literary Magazine

​Fiction Reader

Aug. 2011-April 2012

 

• The Journal is OSU’s 40-year-old award-winning literary magazine

• Read fiction submissions and decided whether they should be passed on to the head editor

• Masters level requirement met as an undergraduate with an invitation to continue once formal classes ended

 

Ohio Manufacturing Institute (OMI)

Editorial Intern

Sept. 2011-Sept. 2012

 

• Content managed and edit the OMI main website using WordPress

• Requested domain and built the sister site for Sustainable Design and Manufacturing (SDM)

• Edited and composed newsletters, templates, flyers, press releases for technical projects relating to OMI and SDM

• Edited budget proposals for various projects